![]() Do not run any programs or downloads in the background while conducting your visit, as this could overload your processor and cause programs to unexpectedly quit – including your JPay Video Connect.Make sure your TV, radio or any other source of noise is off before starting the Visit.Make sure there is enough light on the room but no light directly facing your webcam.The system will test whether your computer meets the requirements prior to your first Video Visit. Verify that your computer is connected to the Internet, your camera is working properly, your speakers produce sound and your microphone is plugged in to your computer.Make sure you are logged in to your account.Make sure your JPay Video Connect was confirmed and approved by your inmate’s facility. You can now send funds to your loved ones in select Federal prison (BOP) through, using the JPay Mobile App for iPhone and Android, in-person at MoneyGram agent locations, or by calling 1-80.Think of all these systems as being cutting edge - if it was the year 1998. The best connection is a windows computer. Your favorite JPay services are now at your fingertips Send your loved ones emails, Snap n’ Sends or VideoGrams with just the tap of a button You can also quickly send funds and manage your JPay account all from. Download the JPay App Access select JPay services on your smartphone. My MacBook isn't supported on ICSolutions. Under certain conditions, you may extend the call by clicking Extend Call. We don't use Jpay but I had to find an old windows laptop to do video visits.You may quit the call early by clicking Quit, however, you will be charged for the full 30-minute call.Your session will begin when both of you are connected. When the incarcerated individual joins, a larger video window will appear showing the video feed coming from the device at the facility. JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments.A banner will appear briefly as the video client starts up.Īfter which you will see your camera’s video image in a small window.On the Video Sessions page, click Start Video Session Now! in the video session box of the session you want to join.On the JPay home page, click Video Connect on the navigation menu Make sure you are logged in to use the JPay services. On the JPay home page, in the Inmate/Offender list, select the inmate/offender you want. Make sure you have selected the correct inmate/offender for the service you want. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want. Yet, when it is time for the visit, she waits for 30 minutes to no avail. After four calls to JPay and one call to her credit card company, she is finally able to schedule a visit. With the GettingOut Visits app, it’s easy to visit anytime, anywhere. You can video visit on the spot and you will only be charged for the actual visit time you use. Plus with our new Visit Now feature, there's no scheduling needed. Not all services are available for all facilities. Attention friends and family with loved ones who use JPay Video Connect services. Elsewhere, Bernadette spends hours trying to schedule an offsite video visit with a person incarcerated in a Washington state prison. With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. On the day of the video session both you and the incarcerated individual should join the video session at the appointed time.
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