![]() I've had all service done on my 2013 Avalon by Wilde Toyota and always received and gave 5 stars. At that point I walked into the middle of the group (now totaling 4 people) and told the service writer I wanted my car back immediately and the service manager of my experience. ![]() The two of them promptly walked away to show the service manager something funny on their phone. After an hour and a half, I went to the service writers' (who was talking to a fellow employee) to inquired as to what the diagnosis was. I finally had to ask for a service writer to help me. Waited or a service writer for another 20 minutes while other vehicles came in, met with a service writer and had their cars moved into the que area with cars driving around me. Finally, a car was moved, and I was able to enter the service bay. After going inside to see what the holdup was, I discovered that there were 2 open spots in front of each of these cars. I sat outside in front of the garage door for 15 minutes not realizing since both service bays had one car just inside the door. Had a 9:00 AM appointment for service and arrived 10 minutes early. 12 opportunities to come clean but you chose to lie More Was this a bait and switch? 7 texted and five emails to get me into your dealership. They will never get my business with lies. How can you be so clueless about your job. Why do you lie to people? Why do you tell them you have something for sale, and you don't? Why is it still listed online if it sold last Friday. So, he comes back and says yeah, we don't have it. I said let's see if you even have the car first since he seemed unsure. So, he's asking me for my driver's license and if i have trade. So he says let me go check to see if we have it. So i have to go through the whole thing again with this new guy. I expected that the vehicle would be pulled up and ready for me to drive. So after getting yelled at by her she pages someone to help me. ![]() ![]() So i get the she said to ask for her so i did but only to get yelled at by the crotchety old broad behind the desk. My first question to her was is this vehicle still available? She came back a short time later and confirmed that yes it is available. My first question to her was is this vehicle still They lie about their inventory just to get you in their facility. They lie about their inventory just to get you in their facility.
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